Cybersecurity at KUKA

At KUKA, we place great emphasis on cybersecurity, because protecting your systems is our top priority. IT security remains a continuous process that we drive forward for you.

Secure together: device security needs cybersecurity

At KUKA, we ensure the security of your devices, systems and information in two ways. On the one hand, our team of experts constantly investigates and addresses vulnerabilities to possible attacks and identifies potential threats.

On the other hand, we offer you the opportunity to protect yourself by providing you with security updates for the continuous maintenance of your digital system. In doing so, our team is always available to answer your questions and support you.

How to protect yourself

Keep yourself informed regularly, perform our security updates and keep your systems up-to-date and thus secure.

Report case

You think you have discovered a security gap? Then use our vulnerability reporting process and help us close this gap.

Do you have any concerns? We are always here to help.

Are you a KUKA customer with security concerns or questions about cybersecurity? Our Customer Service will be happy to help you. For particularly urgent questions, our technical telephone support is available 24/7.

Contact Customer Service Call hotline +49 821 797-1926

Keep your IT security up to date

Our products are designed for a long life cycle. In order to keep them secure, it is important that you regularly inform yourself and apply updates.

How to protect yourself

Directly to the Security Updates

Keep your system up to date: Our security updates can be downloaded at any time. Simply register here.

Product information, service cases

Access the KUKA Xpert digital knowledge database with information and documentation on all KUKA products to solve problems yourself.

Search latest software

You don't have an account yet? Simply log in to my.KUKA and use all the security services. Register your systems and receive exactly the information and benefits that are relevant to you. The verification of your account is for security purposes and can take a few days.

New to my.KUKA? Register now

Closing vulnerabilities: Get involved!

You are a security specialist yourself and have discovered a potential vulnerability in one of our systems? Then inform us about it as soon as possible. That way, we can initiate the necessary countermeasures quickly and in a targeted manner.

Use KUKA's vulnerability reporting process

In the event of a potential security vulnerability in one of our products or services, we ask you first to maintain absolute confidentiality. KUKA's Product Security Incidence Response Team (PSIRT) will deal with your report immediately. Here's how to proceed in the event of a security-related discovery:

Detect vulnerability
- Do not download, modify or delete the third party data in case of vulnerability
- Do not carry out any attacks
- Do not gain access to other systems
Report via email
- Encrypt message using our PGP key
- Send E-Mail to psirt@kuka.com
What we need
- IP address/URL of the affected service or in the case of products
- Product name and version
- Detailed problem description for better reproducibility
- In case of more complex problems we will contact you
During the test
- Do not make the problem public until the vulnerability is fixed
- Keep the discovery absolutely confidential

Our promise

We act quickly and transparently, keep you informed and reward your support.

We will respond to your report within 3 business days, assess the vulnerability, and provide you with the estimated resolution date.
We will keep your report strictly confidential. Your personal information will not be shared with third parties without your consent.
We will keep you informed about the progress in resolving the issue.

We will inform you about any security issues and provide you with the latest security updates and software packages.
We name you as the discoverer when we publish information about the reported problem (unless you request otherwise).

Certified Secure Product Development Lifecycle

IT security over the entire life cycle

IT security throughout the entire life cycle: The KUKA Product Development Process has been certified by TÜV SÜD in accordance with IEC 62443 4-1. As a life cycle for secure product development, it establishes security-by-design early on in the development of our products and pays attention to the topic of IT security throughout the entire product life cycle.